HOW WE ARE KEEPING YOU SAFE
Sanitizing Stations: Throughout the restaurant, you will find hand sanitizer to be used by both our staff and our guests.
Socially Distanced Seating: We’ve removed tables to ensure that all of our guests are appropriately distanced from one another.
UV Lighting in the HVAC System: We’ve installed sanitizing UV lighting in our air-conditioning system to ensure that air is sanitized as it is circulated.
Frequently Asked Questions
You can search using the field below or browse throughout frequently asked questions.
How many orders per person?
It is usually one order of stone crabs per person.
Are the stone crab claws cracked?
When we ship stone crabs they are not cracked, so that they can stay fresh for a longer period of time.
How do you crack the stone crab claws?
Cracking instructions are located on our website and included with the bibs in your package. Do not crack the stone crab claws until you are ready to eat them.
How long will the stone crabs last?
The stone crabs will last up to 48 hours uncracked, but are best if you eat them the day you receive your package.
How do we keep the stone crab claws until we eat them?
The stone crab claws should be completely unpacked from all bags and kept uncracked in the refrigerator. You may also put them in the refrigerator in a container with ice over them.
Where are the stone crabs caught?
Stone crabs are caught in the Florida Keys. Please see the rest of our website for more information.
How do I cook the stone crab claws?
The stone crab claws are ready to eat and are cooked at the fish house prior to shipment.
How many stone crab claws per order?
The large are five claws per order, the select six claws per order and the medium seven per order. Jumbo, when available, are 4 per order. You multiply the number of claws by the number of orders you have to get the total number of claws you will receive.
Do you ship out of the country?
We do not ship out of the country because the items we ship are perishable.
How much do the orders weigh?
All weights will vary because the weight of claws vary. Jumbo claws range from 5.1 to 7 oz. Large claws range from 3.1 to 5 oz. Selects claws range from 2.5 to 3 oz. Medium claws range from 2 to 2.4 oz.
What do I do with the key lime pie?
First discard the dry ice, but do not touch it with bare hands. The key lime pie should be kept frozen and should be taken out of the freezer about twenty minutes before you are going to eat it. It is best to consume within 3 weeks to ensure the best flavor and quality.
Are the stone crabs packed in wet or dry ice?
The stone crabs and side items are packed in wet ice. Only the key lime pie is packed in dry ice.
What time will I get my package by?
Normal delivery time is usually between 9:00am-12:00pm. At this time, FedEx is delivering up to 6pm in most areas.
What do I do with the cream spinach?
*IF YOUR PACKAGE INCLUDES IT. The cream spinach can be heated in the microwave on high for two to four minutes, or on the stovetop on medium to low heat stirring frequently for ten to fifteen minutes.
What do I do with the Cole slaw?
*IF YOUR PACKAGE INCLUDES IT. The Cole slaw is ready to eat, just add your mayonnaise and relish to taste.
What do I do with the soup?
*IF YOUR PACKAGE INCLUDES IT. The soup can be heated in the microwave on high for two to four minutes, or on the stovetop on medium to low heat stirring frequently for ten to fifteen minutes.
Affinity Points & Gift Cards
How do I redeem Affinity Points?
In order to redeem points, you must call or e-mail customer service at 800-780-2722 or firstname.lastname@example.org. You cannot redeem points online. You only receive points for orders that have already shipped. Points are redeemed in 500 point increments. Each 500 points is equal to a $25 gift card or a $25 credit on a FUTURE shipping order. The maxiumum points redeemable in a calendar year is 10,000. Please be sure to clarify which type of redemption you are choosing. All points will be redeemed on the next business day.
How do I redeem a gift card?
You can redeem a gift card directly online or by phone.
How can I be sure my order completed?
Once your order completes, you will receive an order number and most importantly a confirmation e-mail from us with your order details. If you do not receive a confirmation e-mail, a). your order did not complete or b). you did not supply a valid e-mail address. Please be sure you are using a valid e-mail address and/or call us at 1-800-780-2722 before placing a second order. You can check order confirmation online by logging into your account and clicking on the "My Orders" link in the "My Account" Dashboard. Please contact customer service at 1-800-780-2722 or at email@example.com with any ordering problems.
What if I want to cancel my order?
Order cancellations must be made at least 24 hours before the shipping date. Please contact customer service at 1-800-780-2722 or at firstname.lastname@example.org
What if no one is available when the Federal Express driver tries to deliver?
Federal Express allows packages to be left at a location without someone having to physically sign for them. This allows for a delivery in case no one is available to sign for packages. FedEx reserves the right to NOT leave the package if the driver feels the location is unsuitable/not safe. Fedex will then take the package back to the station for pick up. In addition, the driver must have all information for access (ie business name, gate or accesss code, suite/apt number etc).
When will my credit card be charged for the order?
Your card is charged the day of the order.
What time do I need to place my order to receive it by the next day?
You need to order by 12pm (earlier during holidays).
All Joe's Stone Crab meal products except the key lime pie, are packed in wet ice, the pie is shipped frozen in dry ice. All items except the pie must be refrigerated, the pie should be kept frozen. Because all of our food products are perishable, they must be stored in your refrigerator and eaten no later than the day after you recive them. Joe's stone crabs must be kept refrigerated and uncracked. It is best to crack them when you are ready to eat them.
Joe's Stone Crabs are available fresh during Stone Crab season only. The season begins on October 15 and ends on May 1. During the summer months, we offer a superior quality, previously frozen claw that arrives ready to eat. All packages come with instructions and bibs.
Joe's Stone Crab Claws arrive cold, ready to crack and serve. All deliveries are sent by FedEx Overnight. Currently, FedEx is unable to guarantee a commitment time, due to the pandemic. They do promise to deliver on the set delivery date. At times, weather, mechanical or other delays do occur, which can delay delivery. For next day service, place your order by 12 noon the day prior to delivery, during regular season, or by 10am from May to mid October (order lead times may vary during holidays). All pricing includes shipping and handling. There is an additional charge for Saturday deliveries (if available in your area).