TERMS AND CONDITIONS
OUR COMMITMENT TO PRIVACY
At Joe’s Stone Crab we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.
Our website is certified as a licensee of VeriSign Secure Site Program. VeriSign is a leading provider of digital trust services related to commerce and communications.
The Information we collect
At the time you register on our site, make a purchase request or agree to participate in a promotion, we collect and store the following types of information:
We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website.
We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. In such circumstances, we will ask for the recipient's name, address, telephone number and e-mail address.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey.
We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics and marketing company. Although these companies log the information coming from our site on our behalf, we authorize how that data may or may not be used.
Our website analytics company uses this data in the aggregate to determine how visitors use our site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers.
The Way We Use Information
Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.
The email addresses that we collect are used by us to contact consumers for marketing purposes and Joe’s will not share this information with other organizations for commercial purposes.
When you supply us with your postal address or phone number online you may receive periodic mailings or phone calls from us. If you would rather not receive such offers, just call or write to let us know.
If you place a request for products or services, we use your personal information to ship your order.
We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our servers, to manage our website and to enhance our site based on the usage pattern data we receive.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take steps to protect the information we have about you, including the following:
We update and test our technology on a regular basis in order to improve the protection of customer information.
All Joe's Stone Crab products except the key lime pie, are packed in wet ice, the pie is shipped frozen in dry ice. All items except the pie must be refrigerated, the pie should be kept frozen. Because all of our food products are perishable, they must be stored in your refrigerator and eaten no later than the day after you recive them. Joe's stone crabs must be refrigerated & uncracked. It is best to crack them the day you are serving them.
Joe's Stone Crabs are available fresh during Stone Crab season only. The season begins on October 15 and ends on May 1. During the summer months, we offer a superior quality, previously frozen claw that arrives ready to eat. All meal packages include instructions and bibs.
Joe's Stone Crab Claws arrive cold, ready to crack and serve. All deliveries are sent by FedEx Overnight. Due to the pandemic, FedEx is not able to provide a delivery time, but they do promise delivery on the set day. In many areas, delivery time is up to 6pm. Times are not guaranted during holidays and the holiday season in December). Deliveries may be delayed due to weather. For next day service, place your order by 12 Noon the day prior to delivery, during regualr season, or by 10am from mid May to mid Oct. (order lead times may vary during holidays). All pricing includes shipping and handling. There is an additional charge for Saturday deliveries (if available in your area).
Joe's accepts American Express, Visa, Mastercard, and Discover.
Order cancellations must be made at least 24 hours before the shipping date
All Joe's shipments are expertly packed following the HAACP guidelines to preserve freshness and assure that your order arrives in perfect condition. Joe's helps preserve the environment by using Expanded Polystyrene Foam (EPS) which does not contain any ozone-depleting CFC's. You can help Joe's preserve the environment by recycling the EPS foam. For recycling information in your area, call 1-800-944-8448.
If you have difficulty using or accessing any element of this website or on any Joe's Stone Crab mobile app or tool, please feel free to contact us and we will work with you to provide the information, item, or transaction you seek through a communication method or that is accessible for you consistent with applicable law (for example, through telephone support).
Joe's Stone Crab desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Joe's Stone Crab’s website a successful and enjoyable experience.
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.
Although we are proud of the efforts that we have completed and that are in-progress, we at Joe's Stone Crab view accessibility as an ongoing effort.
Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.
Changes To Our Policy
By using our website, you consent to the collection and use of this information in the manner we have described above.
How To Contact Us
To update, correct or delete your personal information, you can contact us by US mail, telephone or email:
Joe’s Stone Crab
11 Washington Avenue
Miami Beach, FL 33139
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.